Returns
Due to the nature of our products, we do not accept returns of opened or used items. However, if there is an issue with your order, please contact us and we’ll be happy to help.
REFUND POLICY
We want you to love every Better Bakes order.
If something isn’t right, we’ll do our best to make it right.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Please contact us within 48 hours of delivery
- Include your order number and photos (if applicable)
We will review the issue and offer a replacement or refund where appropriate.
Refunds
Refunds are issued in the following cases:
- Damaged products
- Incorrect items received
- Orders that fail to arrive
If your refund is approved:
- It will be processed to your original payment method
- Please allow 3–5 business days for the refund to appear
Non-Refundable Situations
We do not offer refunds in the following cases:
- Change of mind after purchase
- Incorrect shipping details provided by the customer
- Delays caused by courier services
Order Cancellations
Orders can only be cancelled if they have not yet been processed. If you need to cancel your order, please contact us as soon as possible.
Exchanges
We do not offer direct exchanges.
If there is an issue with your order, we will offer a replacement or refund where appropriate.
Contact Us
If you have any questions about refunds or returns, feel free to contact us: hello@betterbakes.com.